Information regarding Investor Grievance Redressal Mechanism in Accordance with SEBI Circular No CIR/MIRSD/3/2014 dated 28th August 2014
To all clients of Ploutus Asset Services LLP, Investment Adviser Registered with SEBI, Registration No – INA000020800
- In case of any complaints / grievances against your Investment Adviser, please write to compliance division of your Investment Adviser, Mr Ganesh Ramamoorthy at ganesh@ploutus.in and contact number +91 6381593332. The client can expect a reply within 10 working days of approaching the Investment Adviser.
- If you are not satisfied with the response, you can lodge a complaint to SEBI through their Grievance Redressal Portal at https://scores.sebi.gov.in you may also write to any offices of SEBI. For any queries, feedback, or assistance, please contact SEBI office on Toll Free Helpline at 1800 22 7575 / 1800 266 7575.
The clients can undertake online conciliation and/or online arbitration by participating in the ODR (Online dispute Resolution) Portal accessible at https://smartodr.in/login
Grievance Redressal / Escalation Matrix
| Details of designation | Contact Person Name | Address where the physical address location | Contact No. | Email-ID | Working hours when complainant can call |
|---|---|---|---|---|---|
| Customer Care | SRIDEVI Viswanathan | 7/13, Ground Floor, Baktavatsalam Nagar 4th Street, Adyar, Chennai - 600020 | +91-9841428055 | sridevi@ploutus.in | Monday to Friday 10:00am to 5:00pm |
| Head of Customer Care | SRIDEVI Viswanathan | 7/13, Ground Floor, Baktavatsalam Nagar 4th Street, Adyar, Chennai - 600020 | +91-9841428055 | sridevi@ploutus.in | Monday to Friday 10:00am to 5:00pm |
| Compliance Officer | Ganesh Ramamoorthy | 7/13, Ground Floor, Baktavatsalam Nagar 4th Street, Adyar, Chennai - 600020 | +91 6381593332 | ganesh@ploutus.in | Monday to Friday 10:00am to 5:00pm |
| CEO | Ganesh Ramamoorthy | 7/13, Ground Floor, Baktavatsalam Nagar 4th Street, Adyar, Chennai - 600020 | +91 6381593332 | ganesh@ploutus.in | Monday to Friday 10:00am to 5:00pm |
| Principal Officer | SRIDEVI Viswanathan | 7/13, Ground Floor, Baktavatsalam Nagar 4th Street, Adyar, Chennai - 600020 | +91-9841428055 | sridevi@ploutus.in | Monday to Friday 10:00am to 5:00pm |